We would adopt those best Linen canvas which been used by most of the top brand artist in the world
3. Do I need make full payment while placing orders?
No,you could only pay 33% deposit in advance if you order is more than 1000$, and the balance could be cleared after approval of the digital image of the painting.
4. How long does one commissioned portrait (from photo to canvas) take ?
Within 20 days from deposit payment .
5. Do you accept urgent order ? And if there any additional cost?
Yes, We do. please email us and state it. This would be additional charge 10$ for handle fee
6. I only know the author name and painting name, while no high resolution image ,what will happen?
Does not matter , we have the books of almost all the works in the history. We could check it here
7. In case any defect with the painting, while i like the rest part of the painting ,may i require an improvement?
Of course you can, before you reject it or accept it, you can ask ust to refine your portrait for numerous times
8. can I see my painting before shipping ? And how?
We will email you digital photo of your portrait with "closing ups". you can clearly see the brush strokes.
9. How do you ship me my oil paintings? And how long would the delivery take?
We Delivery your painting(s) byTNT or DHL or any other top courier your want,door to door service.3-5 days on the way
10. Will you have our contact information sold others?
No. we won't.We have strict privacy protect policy. Your information will never show to any third party under any situation.
11. Do you provide Frames ?
Yes, we offer custom framing service(Include stretching,framing and mounting) if needed.
While this would increase the freight heavily. Not encouraged.
And if you insist purchase the frame from us, you could contact us via email with the frame code and size.
The payment for the frame would required after the framed painting is ready
The frame order and the painting order would be seperated orders.
12. May i see some of your samples
Yes, welcome to our website content pages which have plenty of samples you could see.
13. If i not satisfied with the final result, what will happen ?
In case such things happen, we would pay your money back ,full amount
14. In case when the painting arrive my house, it different from what i saw from the image, what will happen?
In case these thing happen, you still could get your money back. Amount deduct the freight.
15. What is custom oil paintings?
Custom oil paintings are oil paintings custom painted ,unique for you.
include commissioned portrait,custom landscape oil painting,commissioned pet portrait,commisioned portrait from old photograph,family portrait, baby portrait, group portrait and even combined painting from certain picture and personal pictures,and etc
16. How about the price of portrait oil paintings?
For price of commissioned oil paintings, you could take reference of below chart.
Firstly, you could email us with your wanted pictures and requirement,and you contact information at the same time, mention us what size is wanted
Secondly, we would quot you with according suggestions.
Thirdly, you could manage the payment for that painting and then we would mail you back to confirm.
After another 15 days later, you would be shown about the ready painting for approval.
After approval, we would have the painting deliveried by Courier to you address.
18. If i want the back ground from one picture, and the figures from another picture, is it possible?
Yes,it is possible, we call this combined paintings
19. About performance time:
Usually, we would take 15 days for your portrait order
20. About the delivery:
Usually, we would adopt top courier to delivery your paintings. That would take 3-5 days to you door
21. About the payment method:
We could accept Paypal, Wiretransfer, Westernunion and Credit card online payment
22. What is the guarantee?
100% satisfaction or 100% payback guarantee
23. What is your return policy?
Return with good condition and good package within 15 days after receiving of paintings, full amount would be payback
24. How about the wholesale price?
To protect our reseller, price not posted here. Pls enquiry our service dept
25. What is terms to be a wholesaler?
For details Pls enquiry our service dept
26. Where these paintings from, who made them?
All our paintings are hand made by our skillful artist from China.
no high tech involved, all fully hand painted
27. Can the billing address be different from the delivery address?
Yes. We could accept different billing address and delivery address
28. If delivery address been different from the billing address, Can you write sth i want to say in the parcel?
Yes, just let us know what you want to say to the receiver(in case different billing and delivery address), we would write it in the parcel and the receiver would read it
29. the address we live do not have "state" , how should i handle on this section of the address?
In case there is not "state" in your country, i guess it should be called as province or things else similar like it.
And if such similar title also missing, then just left it blank or write N/A there, our staff know how to handle it.
30. How long i have to wait for my order
Usually, we promise performance time of 15 days, and another 3-5 days of delivery on the way.
If within this period, you are not notified or received the parcel ,pls enquiry us about your order status
31. If i really want to order one frame(s) from you , what should i do?
If you really want to order from us and could bear the possible cost of the freight. We could accept your order.
Just check the frames on our site and notify us which frame and what size you would want
32. If i order one frame(s) and paintings togather, you would have it framed, right?
Yes, we would have it framed well, ready to hang.
33. If my order is framed oil painting, what is the shipping option?
We are offering two way of delivery, one by airline which would arrive you within 1 week. While that would be expensive. The other is by vessle, by this way, it would take around 1 month on the way, while much cheaper.
34. May i know the possible freight of framed oil paintings?
Pls enquiry us for detail, we would come back to you within 24 hours
35. To which countries your paintings could be deliveried
We delivery worldwide, Any country does not matter
36. How could the framed oil paintings be deliveried?
Framed oil paintings could be deliveried in two ways, By air, by sea.
37. How about the freight about framed oil paintings?
Freight for framed oil paintings could be categoried into two options, one by air, one by sea.
You could find it on the paintings page.
38. How long would it take for the delivery of framed oil paintings
If you choose delivery by sea, it would take around 30 days to reach you sea port. Exact time various from country to country, 30 days would be a good average estimation. If you choose to delivery by air, it would take around 3- 5 days on the way.
39. What if the framed oil paintings be damaged during transportation?
Yes, there is risk of damage during transportation. Befor delivery, we would inform you about the delivery information, so you could buy Ensurance from you local ensurance company, in case the parcel arrive you damaged, you could reclaim compensation from your local ensurance directly. Easier and faster.
40. How would the framed oil paintings be packed?
The framed oil paintings would be packed with Foam, Carton and wood bars
41. Is the framed oil paintings ready to hang or i need do things else to hang?
The framed oil paintings would ready to hang, no additional works needed
