Excelente atención al cliente, aclarado las dudas, antes de la compra. Rapidez y claridad en las respuestas. Plazo de envío bueno. Pagado el 20/02/2016 y recibido el 11/03/2016. Embalaje perfecto.
Hi Michael The painting looks absolutely fantastic. I am having it framed at the moment and am planning to present it to my old regiment in a few weeks. I will send you a copy of teh presentaion for your records. Thanks again and please thank all who worked on it! Paddy
Frequently Asked Questions
How to Order
Usually, you could directly place your order though our online ordering system, include reproduction or custom oil paintings.
If you have concern about the full understanding of your request, you could also mail our customer support for communication beofre your order.
Painting quality control
Each order, we would show you the picture for approval before despatch.
Before your approval, we would not delivery your painting.
About personal information
We need your personal information, while just for purpose of accurate delivery and smooth communication.
We would handle with care of your personal information, and never share to any third party.
If you join our newsletter list, you would only receive a monthly newsletter from us, maybe new policy of us or discount coupon available.
Different order and delivery address
We could accept different order and delivery address. As we have a lot of drop shipping partners. We know this well
About bulk orders
If you have a really large order, like 100 pcs of paintings, or order value is over 10,000$. Pls contact us.
One side, we have to check whether our artist have free hand on your order, Secondly, you are qualified for bulk order discount.
About Urgent order
If you want the painting in a urgent situation. Pls contact our customer support before place the order.
The fast record we had made is complete one painting within 5 days, get a decent quality and satisfied client.
Urgent order would cause some additional cost.
Which countries you could send your paintings to?
Generally, we could ship to all the countries in the world.
While client from India pls order with care. As your custom tax is very high, and you will have to handle it by yourself.
How you package
Paintings would packed with hard carton tube, rolled for delviery.
Framed painting will be packed with Carton, outside protected with wood bar.
How you delivery the paintings
We would delivery the paintings by DHL or Fedex or UPS, door to door service.
Usually it would take around3-7 days on the way.
If damaged during transportation, how your handle
Usually, you need to show us the digital picture of the damaged package or products.
And we would contact the carrier for compensation.
The carrier will directly remitance the compensation to you.
How to pay
The most convenient and secure way is via Paypal. https://www.paypal.com/
Notice the https , it stands for secure. Just pay with your credit card or debit card.
Another way to pay online is Moneybooker
And if you have online banking account, wire transfer would also be a good option.
With eighter above mentioned method, your personal financial information will not be handled by us.
But handled by those most reputable company or your bank. It is safe to you, get yourself well protected
If you are not satisfied with our paintings, you could directly ask for refund.
After placing the order, within 12 hours, you could cancel the order and get the full money back.
If over 12 hours, you would get 80% refund. As we had already start process your order, we have the cost already.
If we are unable to offer your the picture for approval within a reasonable time limitation, you could get 100% money back
After the painting be ready while you are not satisfied with the picture of the painting. You could get 80% money back
After approval of the digital picture of the painting and we deliveried the painting to you. While you found it is not satisfiable. You still get refund.
Just send the painting back to us and you would get 50% refund.
Payment for bulk order
When order value is over US$10,000 , We would usually request wire transfer.
And we would adopt partial payment 30% in advance, and balance after approval of those digital pictures.
About Painting itself
How your artworks been made?
All our paintings are been fully hand painted, no print. Generally be oil or Acrylic on canvas, watercolor, sketch also be available.
What is the quality of your art works
We offer only highest quality reproductions and tastful real artworks.
If i order a framed painting, will i get a frame and a painting or one assembled framed painting?
One assembled framed painting, ready to hang on your wall.
What is the material of the frames?
Generally the frames are made of pine wood, surface with paint or gold foil.
Who would paint these paintngs?
Some seasoned China artists, with at least 10 years of experience.
What is custom oil painting
Custom oil painting include Custom reproduction, means masterworks which not listed on our website, Custom portrait, Portrait oil paintings for wedding memory, child, celebrate, Family portrait, pet portrait, etc, Custom landscape paintings, and all the others you could image that you want it be turns into oil painting
Usually, we would need 15-25 days for your paintings. As all paintings been hand painted. Usually be painted for several times to make it be perfect.